Appeals and Complaints Policy

The complaints management

The complainant selects “contact us” from the journal site, selects the Editor-in-Chief's email, and then writes the complaint.

The Editor-in-Chief receives all comments and complaints and acknowledges the receipt of all complaints.

The complaint is reviewed with the Editorial Manager to handle, investigate, and resolve complaints quickly. The Editor-in-Chief is encouraged to make recommendations for improving the system and discuss them with journal editors and staff as well. The Editor-in-Chief sends an explanation and information to the person submitting the complaint.

The objective of this policy is to ensure that complaints are dealt with fairly and effectively. The Journal's complaints management system aims to:

- Enable us to respond to issues raised by the complainants in a timely and cost-effective manner. Enhance the confidence of authors in our publishing process.

- Provide quality improvements in our products (where applicable), service, staff, and complaints handling